Shipping and Returns

Shipping and Delivery


COST OF SHIPPING

Beauty Ceutical Co is pleased to offer free shipping within New Zealand.

Beauty Ceutical Co products are available for international order, and due to the higher cost of shipping internationally we charge a fee of $15 for shipping to New South Wales, Queensland, Victoria and South Australia. We charge a $25 shipping fee for shipping to the rest of the world, including Western Australia and the Northern Territories.


CANCELLATIONS

We cannot guarantee that orders made on the Beauty Ceutical Co website may be cancelled at no additional cost. A cancellation fee may occur.


DELIVERY

All orders require a signature upon delivery to ensure the order successfully reaches the customer. If no-one is present to sign for the delivery, the carrier will leave a Card to Call and the customer will need to contact the carrier to arrange collection of the item.

The customer can arrange special delivery instructions or an 'Authority to Leave' so that orders are delivered without being signed for and this needs to be made directly with the carrier. Should this option be arranged, Beauty Ceutical Co cannot take responsibility for failed deliveries or missing items.


FAILED DELIVERIES

Please note if your shipment is unable to be delivered due to an incorrect address or is returned to sender, shipping costs of $11.95 will also apply on all following shipping attempts.



Returns Policy

All returns need to be made within 30 days of purchase.


Damaged products can be returned for a full refund provided that the product arrived to you already in this condition. Please contact us to arrange your return at hello@beautyceutical.co.


REFUNDS

Once received at our warehouse, a full refund will be processed for any products that have been previously approved for refund. Please note, cancellation and return fees apply and are at the discretion of the Beauty Ceutical Co team.


Refunds may take 6 - 10 business days to process and show in your account. Refunds will be processed to the same credit card used for the purchase.

Third Party Websites and Products Occasionally, the Beauty Ceutical Co website may contain links to other third party websites. Those links are provided for your convenience and don't mean that we endorse, or are associated with, the website. We are not responsible for the content of any third party website linked to our website.


Disclaimer

The information contained on our website has been prepared for the purpose of providing information, including about our products and services, and is not intended to provide medical advice or designed to diagnose, rectify, treat or cure any specific medical conditions or diseases. Nothing stated or posted on our website is intended to be and must not be taken to be, medical advice. Please seek the advice of registered medical professionals, as appropriate, regarding the evaluation of any specific information, opinion, advice or content contained on our website.


No Warranty

We don't warrant or guarantee the accuracy, completeness or suitability of the information and materials contained on this website for any particular purpose.


No Liability

Beauty Ceutical Co is not liable for any claim, loss, damage or liability arising out of, or relating to, this website or the information contained on it.


Personal Information

We may collect personal information from you (including name, phone number, email postal address) when you place an order through our website, contact us with a question or concern or participate in a promotion. This information is used only for statistical purposes and in regards to how we may improve your experience. We will never give, lease, sell or otherwise disclose your personal information to any third parties except where required by law.

You are entitled to ask us whether or not we hold personal information about you, have access to that information and request that such information be corrected if it is inaccurate.

When placing an order with us for the first time we will add your email address to our mailing list. You have the option to unsubscribe at any time.


Trademarks, Copyrights and Proprietary Rights

Beauty Ceutical Co owns the trademarks, service marks, trade names, and other intellectual property and proprietary rights throughout the world associated with Beauty Ceutical Co Content, the Website, and the Services. Moreover, the term “Beauty Ceutical Co” and anything on the Website that identifies or distinguishes Beauty Ceutical Co from any other goods and services are registered or unregistered trademarks of Beauty Ceutical Co (the “Beauty Ceutical Co Trademarks”). Except as otherwise permitted by law, you agree not to display or use in any manner the Beauty Ceutical Co Trademarks without Beauty Ceutical Co’s prior written consent.


Intellectual Property

All material on our website and all software, design, text and graphics on our website are owned or licensed by us and protected by law. You must not copy, sell or use any part of our website or any material contained on our website without our written consent.


Pre-sales

Beauty Ceutical Co may offer our customers pre-sales. This enables you to purchase a product before it is released for general sale (both through our retail partners and through our online store). Once the product is ready for release, we will dispatch it to you. The delivery time depends on the release of the product. We can only offer an estimated time as dates may change due to delays in product development or from external suppliers. We cannot guarantee delivery dates.

In the event that a product that you have bought via pre-sale is, for any reason, no longer being offered or has been removed, we will refund you the full purchase amount.


New Zealand Law

The Beauty Ceutical Co website and all contracts entered into through it are governed by and interpreted in accordance with New Zealand law.


Changes

We may change, delete or move any of the material on this website or these terms and conditions, at any time without notice.


Your Comments and Concerns

This website is operated by Beauty Ceutical Co Limited. All other feedback, comments, requests for technical support and other communications relating to the Site should be directed to hello@beautyceutical.co.

Thank you for visiting our website.